Shipping policy
We want your order to arrive quickly and safely. Here's exactly what to expect from the moment you order.
Where We Ship
We currently serve customers in the United States and the United Kingdom.
We don't currently advertise to the EU or any other country not listed here, and the delivery times below apply only to US and UK orders. If you're outside the US or UK, please email us at support@snuggoway.com before placing an order.
Shipping Costs
Standard shipping is free on every order.
Processing Time
Orders placed Monday to Friday are processed and shipped in under 24 hours (business days only). Orders placed on a weekend or public holiday are processed and shipped on the next business day.
Your order is handed to the carrier and marked "in transit" as soon as it ships. We'll email you the moment it's on its way.
Changing Your Address or Order
You can change your shipping address, SnuggoWay or quantity, or cancel your order, at any time until you receive our email saying your order is in transit. Just email support@snuggoway.com as soon as possible with your order number and what you'd like changed.
Once your order is in transit, it can no longer be changed or cancelled. See our Refund Policy for the full details.
Delivery Times
Once your order has shipped:
- United States: 4–8 business days
- United Kingdom: 4–8 business days
From the day you order to the day it arrives, most orders are delivered within 6–10 business days.
These are estimates based on our recent deliveries. Carrier delays, busy holiday periods or customs checks can occasionally add a few days.
Tracking Your Order
You'll receive a tracking number by email as soon as your order ships. Your parcel is handed to a local carrier for the final delivery. You can follow it at any time on our Track your order page.
Some carriers take 1–5 business days to show the first scan, so if your tracking page says "No information available" at first, don't worry: that's normal while the parcel starts its journey.
If there's still no update after 5 business days, email us at support@snuggoway.com and we'll look into it right away.
Larger Orders
Orders of up to 4 SnuggoWays ship together in one package. Orders of 5 or more are split into packages of up to 4 each (for example, 5 pillows ship as 2 + 3 or 4 + 1). Each package has its own tracking number, and they may arrive on different days.
If Your Order Is Taking Longer
In rare cases, delivery can take up to 15 business days. If your order hasn't arrived by then, contact us and we'll make it right.
Delivery Problems
Please double check your shipping address at checkout. We can't be held responsible for orders sent to an incorrect address entered at checkout.
We're responsible for packing and shipping your order correctly. Once the parcel is handed to the local carrier, the final delivery is handled by that carrier. If the driver makes a mistake (for example, leaving the parcel at the wrong door or not following your delivery instructions), the carrier is responsible. Please contact the carrier directly with your tracking number so they can fix it or open an investigation. We'll gladly share any tracking information you need.
- Marked as delivered but can't find it? Check the delivery time and any delivery photo in your tracking, look around your property, and ask your household and neighbors in case someone took it in. If it's still missing, contact the carrier with your tracking number.
- Tracking shows a delivery exception? Don't worry. This usually means your parcel is briefly held while it's processed on its way to you, and it normally clears on its own within a few days. Your tracking will update once it's moving again. If there's no update after 5 business days, email us and we'll check on it.
- The carrier couldn't deliver it? Contact the local carrier with your tracking number to arrange a new delivery or update your address.
If something goes wrong on our end, we'll take full responsibility and fix it at no extra cost to you.
Customs, Duties and Taxes
Customs rules vary by country. Any import duties, taxes or fees charged on delivery are the customer's responsibility.
Questions?
We're here to help. Email support@snuggoway.com and our team will get back to you as soon as possible.