Refund policy

Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • The item must be in the same condition as when received

  • Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at support@snuggoway.com.
Returns sent without prior authorization will not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is confirmed to be defective, damaged, or incorrect

  • We strongly recommend using a tracked shipping service

  • Return shipping costs are only reimbursed if the item is found to be defective or incorrect

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos so we can evaluate the issue and make it right.

In these cases:

  • We will offer a replacement or full refund

  • Return shipping costs will be fully covered by us

Non-Returnable Items

The following items are non-returnable:

  • Personal care & hygiene products once opened or used

  • Sale or discounted items

  • Gift cards

  • Hazardous materials or flammable products

If you’re unsure whether your item qualifies, please contact us before returning it.

Exchanges

We do not offer direct exchanges.
The fastest way to receive a replacement is to:

  1. Return the original item (if applicable)

  2. Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must remain:

  • Unused

  • Unopened

  • In original packaging
    Proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: up to 10 business days

  • Banks and card providers may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at support@snuggoway.com.