Refund policy
Returns & Refunds Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
Returns
To qualify for a return:
- Item must be unused, unopened, and in its original packaging
- Item must be in the same condition as received
- Proof of purchase is required
To request a return, contact support@snuggoway.com before sending your item back. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
We recommend using tracked shipping. Return shipping costs are only covered by SnuggoWay when the product is confirmed defective or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with clear photos or videos.
Once confirmed, we will offer a replacement or full refund at no additional cost.
Delivery & Local Carrier Issues
SnuggoWay is responsible for correctly fulfilling and shipping your order to the address provided at checkout.
Once the package is handed to the local delivery carrier, the final delivery is handled by that carrier.
If tracking and/or photographic proof confirms successful delivery to the provided address, SnuggoWay is not responsible for packages that are subsequently lost, stolen, misplaced, or cannot be located.
SnuggoWay is also not responsible for mistakes made solely by the local delivery carrier, including failure to follow delivery instructions. Customers should contact the carrier directly to request an investigation. We will provide any available tracking information needed to assist.
Carrier delivery errors do not automatically qualify for a free replacement or refund, unless required by applicable consumer law.
Customers are responsible for providing a complete and accurate address and any necessary delivery instructions when ordering.
Non-Returnable Items
We cannot accept returns for:
- Opened or used products
- Items outside the return period
- Gift cards
- Final-sale items where permitted by law
EU 14-Day Cooling-Off Period
Where applicable under EU consumer law, customers have the right to withdraw from an eligible purchase within 14 days of receiving their order, subject to applicable exceptions.
This does not affect any mandatory consumer rights provided by law.
Refunds
Once your return is received and approved:
- Your refund will be issued to the original payment method
- Please allow up to 10 business days for processing
- Your bank or card provider may require additional processing time
For any questions regarding returns, refunds, or delivery issues, contact us at support@snuggoway.com.
