We're here to help

Questions? Just ask

Write to us about your order, shipping, returns or choosing the right SnuggoWay, and we'll get back to you as soon as possible.

Ollie the Piggy, a SnuggoWay character, waving hello

Send us a message

Or email us at support@snuggoway.com

Where's my order?

Follow your parcel with your order number and email, or your tracking number.

Track your order → Free shipping

Weekday orders ship within 24 hours and arrive in 4 to 8 business days once shipped (US and UK).

Shipping details →
Change or cancel

Pick another SnuggoWay, change your address or cancel any time until our "in transit" email. Send us your order number.
30-day money-back guarantee

Not a hit? Ask for a full refund within 30 days of delivery.

Refund policy →