Shipping Policy

Shipping Information

Fast & Reliable Delivery

We’re committed to providing a smooth and dependable delivery experience. All orders are processed promptly and shipped from our trusted fulfillment partners to ensure your items arrive safely.

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Times

Estimated delivery times after processing are as follows:

United States
• 6–9 business days

Europe
• 5–8 business days

Please note: delivery times are estimates and may vary slightly due to carrier delays or customs processing.

Maximum Delivery Time

In rare cases, delivery may take up to 15 business days. If your order has not arrived within this timeframe, please contact our support team and we’ll be happy to assist.

Tracking Information

Once your order ships, you will receive an email with a tracking number.
Please allow 1–5 business days for tracking information to update, as some carriers may take time to reflect movement in their system.

Tracking Shows “No Information Available”

If your tracking number shows no updates shortly after shipment, don’t worry—this is normal during the initial transit phase.
If there are no updates after 5 business days, please contact us at support@snuggoway.com and we’ll look into it for you.

Lost or Missing Packages

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an error occurs on our end, we will take full responsibility and resolve the issue at no additional cost to you.

Customs & Duties

Customs policies vary by region. Any applicable customs fees, duties, or taxes are the responsibility of the customer once the order has shipped.